Support policy

Need help? Email [email protected].

We typically reply within 2 business days (Monday–Friday, US time).

Support covers:

• the file not working as described;
• broken formulas in a copy whose formulas you haven’t changed;
• instructions that are unclear;
• questions about entering a published fee update.

Support doesn’t cover:

• custom changes or new features;
• bookkeeping, tax or accounting questions;
• coaching or business advice;
• copies where formulas have been edited. You’re free to change your copy, but changing formulas voids support for the calculations affected.

When you write, please include:

• which product you have (Profit Calculator, Profit Tracker, or ProfitStamp Pro), and its version: on the Version Notes tab in the Profit Tracker and Pro, or at the top of the Quick Start for the Profit Calculator;
• what you expected and what happened, plus a screenshot.

We will never ask for edit access to your spreadsheet, your marketplace passwords, or your bank details. Please don’t send them.

Short form

Questions or a problem with the file? Email [email protected]. We typically reply within 2 business days.